Return & Exchange Policy – Jazib Oud Perfumes
Return & Exchange Policy – Jazib Oud Perfumes
At Jazib Oud Perfumes, your satisfaction is our priority. We take pride in offering premium oud fragrances and exceptional customer service. If you are not completely happy with your purchase, our return and exchange policy ensures a smooth and stress-free process. Please read the guidelines below carefully to understand your rights and responsibilities when returning or exchanging a product.
Eligibility for Returns & Exchanges
You may be eligible for a return or exchange if:
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You received a damaged, leaking, or defective perfume bottle.
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You received the wrong product or fragrance.
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The product is unopened, unused, and in its original packaging.
To qualify, you must notify us within 7 days of receiving your order.
Items Not Eligible for Return
For hygiene and safety reasons, we cannot accept returns if:
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The perfume has been opened or used.
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The original packaging or seal is broken.
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The product was purchased during a clearance sale or marked as “non-returnable.”
How to Request a Return or Exchange
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Contact Us
Email us at jazibofficial.store@gmail.com with your order number, reason for return, and photos if applicable. -
Approval
Our team will review your request and confirm eligibility. -
Return Shipping
Once approved, we’ll provide you with return instructions. Please pack the item securely to avoid further damage during transit. -
Replacement or Refund
We can either send you a replacement or issue a refund to your original payment method within 5–7 working days after receiving the returned product.
Return Shipping Costs
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If the return is due to a mistake on our part (wrong item, defective product), we will cover shipping costs.
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If you are returning an item for any other reason, the customer is responsible for return shipping charges.
International Orders
International customers are responsible for all return shipping fees, customs duties, and taxes associated with the return process.